Product Features
ThrallFlow support multiples fonctionnalites all of them will help you optimize your workflow
Intelligent Transcription & Analysis
Industry-leading accuracy that transforms every call into actionable insights
What You Gain From Intelligent Analysis
Manual call review is time-consuming, inconsistent, and only covers 5-10% of interactions. Critical issues slip through the cracks, and feedback comes too late to matter.
ThrallFlow Manager automatically transcribes and analyzes 100% of your calls with precision. Get instant insights into customer sentiment, agent performance, and compliance—while saving hours of manual work.
Features
Smart Call Sampling
Intelligent selection ensures supervisors focus on high-impact conversations while maintaining complete coverage
Review the Right Calls, Every Time
Supervisors waste time on low-value calls while compliance risks, struggling agents, and angry customers slip through unnoticed. Stop wasting time reviewing random calls. ThrallFlow’s intelligent engine automatically selects the most important conversations based on customizable rules.
ThrallFlow’s rule-based engine intelligently prioritizes calls based on what matters most to your operation. Get automatic notifications when high-priority calls need attention.
Features
Real-Time Performance Steering
Monitor live dashboards, receive critical alerts, and predict trends days ahead.
Predictable Workflows, Better Outcomes
Most call centers manage by looking backward. Weekly or monthly reports show what already happened, but by then the damage is done—dissatisfied customers, compliance violations, burned-out agents. By the time you see the trend, you’re weeks behind.
ThrallFlow Manager puts you in the driver’s seat with live performance data, instant alerts when issues arise, and AI predictions that show you what’s coming next. Intervene proactively, not reactively.
Features
Ready-to-Use Action Plans Coaching
Generate personalized coaching checklists with A Ready-to-Use Action Plans From Insight to Action—Immediate, Trackable, Effective
Coaching That Actually Gets Results
Every quality review ends the same way: “Work on your empathy.” “Improve your pitch.” “Follow the script better.” Agents nod, managers make notes, everyone moves on. Two weeks later, nothing has changed because those vague suggestions never turned into actual work.
ThrallFlow doesn’t just identify problems—it creates specific, trackable action plans that agents can actually execute. No more lost sticky notes or forgotten feedback. Every coaching insight becomes a concrete task with reminders, deadlines, and accountability. Agents receive clear checklists, automatic reminders keep them on track, and managers get visibility into what’s completed and what needs attention.